Tags: customer credits
As we just announced, Verizon Wireless has decided to refund 15 million customers money they were charged, in error, for data transfer fees.
There are few things which upset me, not just as someone who works in the wireless industry, but as a consumer. Possibly the biggest frustration I’ve had in a decade concerns carriers switching from per-minute data transfer charges to per-megabyte data transfer fees.
Most people don’t seem to be fans of Verizon’s $1.99 per megabyte data transfer fee. In fact, I don’t know of anyone who would say they like it, except Verizon Wireless, of course. Even still, Verizon Wireless just made a huge concession to those who feel the charge is unjustified.