Hello. My name is Deepskyblue. I work on the customer service end of the wireless industry. I tend to like to learn the technical aspects of anything I’m working on, including my job. I’m not an expert on phones but I know a lot about the underlying technology that makes them work.
I believe that the wireless industry is one of one-up-manship and very driven by advertizing. I tend to find in working with customers that there are a lot of misconceptions out there about different companies that come from these competitive advertizing campaigns. In my articles I will try to make sense of some of the more confusing aspects of cellular technology and present them in a more understandable format.
I will also add that carriers make things more complicated than they need to be. I’ll try to help sort out account changes that can difficult to get accomplished and explain how lesser known policies can impact your service.
I also blog at www.diyallday.com
My first seriers of articles is on How to Build a Computer.
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